Purchasing a solution to solve your problems today makes perfect sense. As consumers, we do it every day – whether it’s paracetamol to cure a headache or filling the car with petrol to get to work. But what if your chosen solution has a 3-year contract? Will paracetamol cure all your ailments during that period?
Digital Service Transformation in the NHS
Transforming Outpatients in 2018
In 2017, outpatients were attended by 64 million people, costing the NHS more than £8bn. Transformation of outpatient services has long been on the NHS agenda, albeit largely on a conceptual level – owing in part to more pressing demands elsewhere. For the NHS England Chief Executive, Simon Stevens, the time to address outpatients is
Referral Management or Referral Support? ART; technology fit for all
We accept the value of its aims but suggest that effectively deployed referral systems -whether they be management or support services – that overcome fundamental management challenges, naturally address service issues. Referral Management or Referral Support? ‘Referral Management Centres, which are primarily designed to reduce GP total referral numbers to hospital should not be introduced’
How referral management systems can helps patients
‘Vetting hospital referrals can help patients’ (Ann Robinson, the Guardian). GP referrals may be rejected, whether sent direct to a hospital or via a referral management service. This process is frustrating for GP and patient alike. Conscientious GPs will be quick to respond to a request for more information. Yet, in some cases a request
Trust SPAs: increasingly important but in serious need of review?
Most trusts operate some form of Single Point of Access (SPA). They fulfil the essential function of reviewing, structuring and assigning incoming referrals. The effective management of this process has always had far reaching implications for the overall efficiency of a trust. A successful SPA can save a consultant precious time or, if ineffective, can
Upgraded referral management software from psHEALTH
psHEALTH is excited to announce the release of our latest referral management software: ART or Advanced Referral & Triage. ART can help you run a referral management centre or single-point of access, by enabling more effective pathway control, better data collection and ultimately better outcomes at a lower cost. With ART we have consolidated years of