Robotic Process Automation

Seamlessly integrate systems and automate back office functions

System integration remains one of the most significant barriers to delivering expert joined-up patient care. Excellent systems have been developed and deployed across the NHS but all too often they operate in silos.

Although there has been progress in this area over the last several years there are still countless examples of staff completing ‘extra’ work to compensate for systems that don’t talk to each other.

People are very good at a lot of things; we can interpret situations and make important decisions, clinical and otherwise. Yet, a majority of people working in administrative healthcare roles will still spend a significant amount of their time performing manual tasks, like transferring data between systems.

These tasks, which take up a significant amount of time, are often repetitive and business critical. NHS organisations spend a lot on money on recruitment owing to a high staff turnover.

To respond directly to this challenge psHEALTH have developed and implemented automation technology called Robotic Process Automation.

What is RPA?

Robotic Process Automation, or RPA, is a way of simulating repetitive manual tasks. A robot or ‘bot’ interacts in the same way as a user with a system, on the front-end.

In healthcare, we have successfully deployed our bots to assist with the referral process, transferring information between systems and registering patients in clinical systems.

Benefits of RPA?

  • Utilise across systems and across processes – RPA speeds up and executes with perfect accuracy many processes
  • Increased productivity – robots perform across the clock, without the need for time off
  • Lower costs – typically 1 robot can perform the role of 3 workers, meaning that you can immediately free up staff
  • Clearer insights – better oversight of tasks completed, remaining and time needed. Every robot’s activity can be logged and reviewed
  • Higher staff satisfaction – robots replace the repetitive tasks that most users dislike

psHEALTH utilise RPA to support ART, our triage solution, where it is not possible to connect to systems via API. Currently this includes NHS e-Referral Service, SystmOne, EMIS Web and more.


“At Circle we strive to continuously improve the quality of the care and improve patient outcomes. There are many providers of mobile and tablet solutions, but we wanted an IT partner that could not only provide flexible and secure technology, but that share our vision of improving service delivery and collecting robust outcome measures. That is why we selected psHEALTH.”

Andrew Davies and James Harrison –  Head of IT and Program Manager, Circle