Our algorithms can automate over 95% of admin tasks and reduce time spent on clinical triage. While for most this makes us a technology company, we think about ourselves first and foremost as a healthcare organisation.
Managing patient referrals is a critical part of any healthcare organisation / system to ensure that patients receive the most appropriate treatment. With this in mind, our software was built from the ground up working with clinicians and administrators, considering patient safety and clinical governance throughout the process. Our job is to help get the right patient to the right place first time.
When co-designed with clinicians and deployed with the patient pathway in mind, automation technology has huge potential to support clinical governance – we have set out some examples below. Additionally, of course, automation technology frees clinicians and administrators to focus on the aspects of healthcare delivery that only humans can do – listening, providing empathy and the human touch.
So how does this support clinical decision making?
Better clinical effectiveness: Our algorithms help make decisions based on a corpus of ‘the best knowledge’ and the accumulated learning through processing over 2 million referrals; it would take a clinician working flat out triaging referrals across every specialty (itself ‘impossible’) every single day over 50 years to match this experience. We make sure new guidelines are immediately put in to practice, help minimize unwarranted clinical variation and, eliminate human error.
Better risk management & learning effectiveness: Every single decision inside the software is clearly documented. Who made the decision? Was it a clinician or the software? If the latter, which rules were invoked, where in the process and, what documents were available? The software provides a treasure trove for data-led insights for continuous improvement; our automation software is trained to consistently (and at low cost) collect a vast amount of valuable data.
Better resource effectiveness: If it is possible to eliminate all admin tasks (thereby also eliminating admin errors) and significantly reduce the time required by clinicians and support clinicians making better informed decisions, then everyone is freed up for more valuable patient interactions.
It is scalable! Automation can deliver better outcomes and lower cost at scale – it does not matter whether the algorithms process 50 referrals a day or 50,000 referrals a day. The continual pursuit of automation is good for all stakeholders.