psHEALTH now owns the Florence platform: click to find out more about Florence

Automate referral streaming and enable digital pathways

More than ever healthcare providers need to be able to manage changes in demand and optimise operations while improving patient experience.
How do we prioritise and manage demand? Can the patient self-manage or be supported remotely? How to we free staff from repetitive but complex work? Do we have the data to make better decisions?

Our digital platform integrates with existing systems
and provides AI-supported processes to automate pathways
of care and connect patients with the right service

ART can help you prioritise and enables:

Free up staff & reduce backlog

Automated Referral Streaming

  • Integrates with eRS and other electronic referral mechanisms, including email
  • AI-supported checks for referral completeness and validate against provider policy/services
  • Automates referral streaming to correct service or clinic via smart rules (integrated with PAS/EPR)

Save clinician time & support decision making

Optimised Clinical Triage

  • Referral streamed to correct clinician and clinical admin automated
  • Configurable triage interface for clinical decision support
  • Supports cross-organisation and remote working for clinicians

Data-driven decision making

Real-time insights into care pathways

  • Data and benchmarking to drive quality and reduce clinical variation
  • Real-time visibility for service leads to drive process efficiency
  • Cross-service insights to identify patient unmet need and support demand management

Automate & personalise patient engagement

Digital pathways and Online self-referral

  • Online access and assessment tools for automated self-referral pathway
  • Integration of new digital pathways and remote access tools
  • Auto-generated, personalised patient communication with the right content/resource at the right time

Find out more about working with ART