Community Services

Intelligent software supporting your single-point of access or referral hub

Most people agree that more healthcare should be delivered in the community.  At the same time demand is increasing rapidly and the health and social care system is under extreme pressure.  So, if you are running a community service, you are likely to be on the receiving end of a wave of incoming referrals from a number of sources.  Referrals are often incomplete or inappropriate, and managing them often detracts from time spent with patients.

Typical challenges include:

  • Large volume of referrals received via email or fax, often with several attachments
  • Referrals sent direct to individual sites or teams making it difficult to keep an overview of demand vs capacity
  • Often underdeveloped IT infrastructure

We understand these challenges, and that is why we’ve spent time developing our software to include:

  • Automatic email extraction
  • Semi-automatic processing based on your pathway rules
  • Intelligent workflow, enabling full visibility of patients

The outcome:

  • 40 to 70% reduction in manual work saving valuable staff time
  • Ensuring that appropriate referrals go to the right service – reducing cost and improving patient satisfaction/safety
  • Real-time dashboards and in-depth analytics, useful for demonstrating effectiveness of pathways

Advanced Referral & Triage

“Bupa Home Healthcare is a pioneer in the delivery of safe and innovate services in the patient's home. psHEALTH has been a trusted and reliable software partner for many years. With the help of psHEALTH we have been able to convert new ideas into valuable service propositions. psHEALTH does not only provide swift on-going system support, they also help us with outcomes management and analytics that continue to improve the Bupa Home Healthcare service and deliver more value to our customers.”

Paula New –  Account Manager, Bupa Home Healthcare