psHEALTH now owns the Florence platform: click to find out more about Florence

Automate and connect patients with the appropriate care

Healthcare providers running a single point of access or triage hub need to be able to prioritise and get patients to the right service or team quickly.

They face a number of challenges in doing this; systems don’t connect, there are multiple complex pathways and processes are manual (which means slow and often inconsistent)

How do we triage, prioritise and manage demand? Can the patient self-manage or be supported remotely? How to we free staff from repetitive but complex work? Do we have the data to make better decisions?

Our digital platform integrates with existing systems
and provides AI-supported processes to automate pathways
of care and connect patients with the right service

ART can help you prioritise and enables:

Free up staff & reduce backlog

Automated Referral Streaming

  • Integrates with eRS and other electronic referral mechanisms, including email
  • AI-supported checks for referral completeness and validate against provider policy/services
  • Automates referral streaming to correct service or clinic via smart rules (integrated with PAS/EPR)

Save clinician time & support decision making

Optimised Clinical Triage

  • Referral streamed to correct clinician and clinical admin automated
  • Configurable triage interface for clinical decision support
  • Supports cross-organisation and remote working for clinicians

Data-driven decision making

Real-time insights into care pathways

  • Data and benchmarking to drive quality and reduce clinical variation
  • Real-time visibility for service leads to drive process efficiency
  • Cross-service insights to identify patient unmet need and support demand management

Automated self-referral pathway

A digital patient experience & self-referral

  • Improve access and provide timely care to patients with online self-referral
  • Online access and assessment tools coupled with patient communication module automate the self-referral pathway
  • Integrates with and enables distribution of digital services and locally approved content/resources

Find out more about working with ART