Automate and connect patients with the appropriate care

Healthcare providers running a single point of access or triage hub need to be able to prioritise and get patients to the right service or team quickly.

They face a number of challenges in doing this; systems don’t connect, there are multiple complex pathways and processes are manual (which means slow and often inconsistent)

How do we triage, prioritise and manage demand? Can the patient self-manage or be supported remotely? How to we free staff from repetitive but complex work? Do we have the data to make better decisions?

Free up staff & reduce backlog

Automated Referral Streaming

• Integrates with eRS and other electronic referral mechanisms, including email
• AI-supported checks for referral completeness and validate against provider policy/services
• Automates referral streaming to correct service or clinic via smart rules (integrated with PAS/EPR)

Save clinician time & support decision making

Optimised Clinical Triage

• Referral streamed to correct clinician and clinical admin automated
• Configurable triage interface for clinical decision support
• Supports cross-organisation and remote working for clinicians

Data-driven decision making

Real-time insights into care pathways

• Data and benchmarking to drive quality and reduce clinical variation
• Real-time visibility for service leads to drive process efficiency
• Cross-service insights to identify patient unmet need and support demand management

Automated self-referral pathway

A digital patient experience & self-referral

• Improve access and provide timely care to patients with online self-referral
• Online access and assessment tools coupled with patient communication module automate the self-referral pathway
• Integrates with and enables distribution of digital services and locally approved content/resources