psHEALTH now owns the Florence platform: click to find out more about Florence

Optimise pathways and ensure patients are seen in the most appropriate setting

It is the goal of all commissioners that patients needing planned care see the right person, in the right place and get the best possible outcomes, delivered in the most efficient way.

This means

  • Patients should be seen in the most appropriate setting, avoiding unnecessary trips to hospital
  • Patients are informed, prepared and empowered to manage their own care
  • Processes are effective and efficient (reduce duplication and waste)
Our digital platform integrates with existing systems
and provides AI-supported processes to automate pathways
of care and connect patients with the right service

ART can help you prioritise and enables:

Accurate and standardised pathways

Automated Referral Streaming

  • Integrates with eRS and other electronic referral mechanisms, including email
  • AI-supported checks for referral completeness and validate against commissioning policy
  • Automates referral streaming to correct care setting, service or clinic via smart rules
  • Dynamic routing of patients to support demand and capacity management

Data-driven decision making

Real-time insights into care pathways

  • Data and benchmarking to drive quality and reduce clinical variation
  • Cross-service insights to identify patient unmet need and support demand management
  • Real-time visibility to drive process efficiency

Save clinician time & support decision making

Optimised Clinical Triage

  • Referral streamed to correct clinician and clinical admin automated
  • Configurable triage interface for clinical decision support
  • Supports cross-organisation and remote working for clinicians

Informed and empowered patients

A digital patient experience & self-referral

  • Improve access and provide timely care to patients with online self-referral
  • Online access and assessment tools coupled with patient communication module automate the self-referral pathway
  • Also integrates with other digital services and locally approved content/resources

Find out more about working with ART