AIG Medical Management Services

Client overview

AIG is one of the world’s leading insurance companies.  psHEALTH initially delivered an end-to-end case management solution for the AIG Medical Management Services division.  Over time, the solution has been extended to include network management, health surveillance, invoicing and a full CRM module.

Problem

  • Very limited visibility of case worker productivity
  • Inflexible legacy system led to growth in ‘paper processes’
  • New contracts requiring SLA tracking and more transparency

Solution

  • Online referral and control of treatment network via portal
  • End-to-end case management solution implemented in 8 weeks
  • Invoicing and integration with finance system

Benefits

  • 50 percent increase in case worker productivity
  • ROI of 3:1 and new contract wins on back of ‘an impressive system
  • Real-time management information, including SLA tracking