Here - Client Case Study

Zoe Nicholson
CEO, Brighton & Hove Integrated Care Service (BICS)
"We enable people to receive the right care at the right time. As an innovator in the NHS our aim is to deliver higher quality and better outcomes at lower cost. By working with psHEALTH we have automated a number of steps within the referral management process."
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Client Overview

Here (formerly Brighton and Hove Integrated Care Service – BICS) is an NHS organisation that improves patient experiences by working innovatively and collaboratively with GPs, clinicians and other health partners. The organisation has pioneered Referral Management based on peer review and education. This work has led to better care for patients and delivered substantial cost savings.
The team from Here has won number of awards, including Excellence in Healthcare Business Intelligence 2013, hosted by journal ehealth Insider. The judges found Here’s IT solutions to be the winner in helping staff make better decisions for patients.
Problem
– Manual re-keying of referrals
– Manual triage routing
– Manual booking into multiple systems for treatment
Solution
– psHEALTH referral & case management solution deployed
– Sophisticated end-to-end integration
– Automatic referral routing based on clinical rules
Benefits
– Dramatic reduction in staffing required
– Shorting of cycle time (end-to-end)
– Automation improving MI & reducing errors