NHS Case Studies
CCG Referral Service
ART brings quality improvements to CCG Referral Service
- Data to drive referral quality and new pathways
- Quicker pathway adjustments; better use of system resources
- Lower cost of managing referrals across 200 pathways
MSK Community Service
ART automation allows Community Service to free up staff for a leaner service and better patient experience
- 3 staff re-deployed day one
- Improved patient experience through increased call response
- Backlog cleared in 2 weeks
MSK Triage Service
ART brings a streamlined referral process and rich insights to MSK triage service
- Faster processing of referrals (90% referrals booked within 24 hours) & backlog cleared
- Improved Clinical Triage & 17% reduction in clinician time
- Reduced cost of service through staff release
Dermatology Specialist Services
Dermatology services transform inbound referral process with ART
- 93% reduction in manual work
- Standardised and streamlined process
- Referral Quality well documented and understood