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Blogs | psHEALTH - Referral Management & Care Coordination software solutions

psHEALTH acquire Patient Engagement Platform

psHEALTH has acquired Florence; the cost-effective patient engagement platform uniquely proven to change behaviour and improve outcomes psHEALTH acquired, on November 19th 2020, Mediaburst Limited, the owner and ...
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Empowered and Informed Patients: Automated

For out-of-hospital care, self-referral is a valuable option to reduce burden on GPs and improve access to services. There is also a timely significance as GPs ...
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Thanks To The ART Team from our CEO

“Rightly or wrongly I am not very good at externally praising my team; generally I am a personal-pat-on-the-back rather than a shout-it-from-the-rooftops type. However, at ...
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Julie Bjune joins as COO & FDD

The ART psHEALTH team is delighted to announce that Julie Bjune is joining as Chief Operating Officer and Finance Director from 27 August 2019. “Our ...
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The AI Debate & Our NHS

The AI debate: Stop comparing the bot to the perfect human decision maker We congratulate William Warr and colleagues at the University of Oxford for ...
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Digital Service Transformation in the NHS

‘No ‘rules’, no service transformation  All service transformation is based on consistently delivering – at scale – better patient outcomes and experience at lower cost*. ...
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Designing Automation to Improve Clinical Governance

Our algorithms can automate over 95% of admin tasks and reduce time spent on clinical triage.  While for most this makes us a technology company, ...
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Transforming Outpatients in 2018

In 2017, outpatients were attended by 64 million people, costing the NHS more than £8bn. Transformation of outpatient services has long been on the NHS ...
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Variation in technology

Referral Management or Referral Support? ART; technology fit for all

We accept the value of its aims but suggest that effectively deployed referral systems -whether they be management or support services – that overcome fundamental ...
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Peer review and the future of referral assessment

In August, Pulse reported that NHS England had written to CCGs in May, asking them to implement weekly clinical peer review of all referrals from ...
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Accountable Care Systems and the role of technology

Accountable Care Systems In June, Simon Stevens announced the creation of eight new Accountable Care Systems (ACS), which will have a combined potential to control ...
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How referral management systems can helps patients

‘Vetting hospital referrals can help patients’ (Ann Robinson, the Guardian). GP referrals may be rejected, whether sent direct to a hospital or via a referral ...
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RTT targets temporarily relaxed? Time the NHS reviewed its referral systems

This Spring, the financial penalties for providers who fail to reach the target of 92% of patients being seen within 18 weeks of referral for ...
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Trust SPAs: increasingly important but in serious need of review?

Most trusts operate some form of Single Point of Access (SPA). They fulfil the essential function of reviewing, structuring and assigning incoming referrals. The effective ...
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psHEALTH awarded place on G-Cloud 9

psHEALTH have been awarded a place on the latest Crown Commercial Service framework, G-Cloud 9. The G –Cloud framework allows UK public sector organisations to ...
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Read: Automating triage and SPA

No more email monitoring or copying and pasting of information It’s 2017: robots are preparing and cooking delicious meals and commercial flights to the moon ...
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Digital Transformation: The future of Case Management and Care Coordination Software

What does ‘digital transformation’ mean for the delivery of healthcare and rehab services?  Achieving better outcomes for patients or service recipients and, reducing the costs ...
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Upgraded referral management software from psHEALTH

psHEALTH is excited to announce the release of our latest referral management software: ART or Advanced Referral & Triage. ART can help you run a referral ...
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Unwarranted variation – are we missing something?

Collectively, the Sustainability and Transformation Plans highlight the prevalence of unwarranted variation in the NHS today.  Many of the plans reference the negative effect of ...
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psHEALTH Promotion Night 2017

‘psHEALTH Promotion Night – Better than the Oscars!’ Our Monthly Team meeting – which always includes a bit of fun & games – was extra ...
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Provider assessment teams: brilliant people performing arduous tasks

I’ve been fortunate to spend time with a variety of healthcare professionals. During this time, I feel I’ve gained a valuable insight into the inner ...
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Consultant-to-Consultant referrals on the rise?

Last week the King’s Fund published a report exploring demand for hospital services. The report indicates that over the last 13 years overall referral numbers ...
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Free Webinar: Demand Management

Demand Management Round Table, with psHEALTH and Res Consortium. December 6 at 4:00pm, register for this free webinar here. However you look at it, demand ...
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Referral management: automatic processing of email attachments

Whilst we love all technology here at psHEALTH, it’s the real-world application of technology to improve healthcare and efficiency that we are really excited about.  ...
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How to ‘double the pace of learning’?

My treasured notebookpsHEALTH is a pretty unique place to work.  Our focus is the success of our customers and the success of our people.  On ...
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psHEALTH Referral Management Forum

On the 22nd of November psHEALTH will be hosting a free forum on referral management. The event will provide an excellent opportunity for colleagues and ...
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First footprint reveals Sustainability & Transformation Plan (STP)

Birmingham and Solihull’s Sustainability and Transformation Plan (STP), which was published yesterday, seeks to address growing demand through the development of community-based care. The 80-page ...
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Jason Sims joins psHEALTH from Telstra Health!

psHEALTH, a leader in automated referral management software, is delighted to announce that Jason Sims has joined the executive team as Head of Product Management. ...
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Provider utilisation and patient choice, a demand management balancing act?

Mr Adler, chief executive of University Hospitals Leicester Trust, has accused providers in the South East of poaching patients from its congenital heart disease department. ...
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Advice & Guidance – supporting GP resilience?

Advice & Guidance offers a platform for re-establishing the relationship between primary and secondary care, while improving capacity to manage demand across the NHS.  “Direct ...
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Dental referrals: market engagement summary

Earlier this week our Partnership manager, Josh Murray, attended the Arden and GEM CSU market engagement event for an oral dental referral management service. Below ...
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Referral management whitepaper

GPs and referral management: what’s the big deal?

It is perceived that GPs dislike referral management, in reality over 75% of GPs view it as beneficial. GPs and referral management, a phrase that ...
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Managing Elective Demand

How improving referral quality enables better demand management    The NHS faces a myriad of issues today. Referral rates are increasing, hospitals are at capacity, and patient ...
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CCG implements ‘rapid referral review’ across Urology

In May, NEW Devon CCG, implemented a pilot designed to decrease secondary care referrals and enable shorter waiting times for priority referrals. The scheme has ...
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CCG considers referral ban amid continued financial difficulties

In a controversial move St Helens CCG is considering a suspension of all non-urgent referrals over the winter period. The plan, which would require any ...
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Unwarranted variation, where are we?

Unwarranted variation remains one the greatest challenges for NHS leaders, but it also represents one of the biggest saving opportunities. It is therefore no surprise ...
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Health+Care 2016: familiar themes, with an underlying goal.

The NHS Five Year Forward View and New Models of Care dominated proceedings at this year’s Health+Care, reminiscent of the show twelve months ago. One year ago, however, the ...
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‘Prevention’ or Proactive Care Central to Controlling Hospital Admissions

In an HSJ article published last week, Samantha Jones, director of New Care Models Programme, discussed the value of prevention to the new care model ...
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Nicola Skilling joins as new Head of Account Management

We’re excited to announce that from the start of June Nicola Skilling will be joining as our new Head of Account Management. Nicola brings with ...
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Referral Management: Tender Timeline

psHEALTH’s tender timeline illustrates the growth in CCG use of referral management over the last few years. It is well documented that CCG use of ...
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The financial confidence of CCG leaders is diminishing. Is referral management the answer?

In April, the HSJ published results from a survey completed by CCG Chairs and Accountable Officers. It illustrated a decline in financial confidence, but also ...
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Early Engagement Alert: Milton Keynes CCG Referral Management Service

On Friday Milton Keynes CCG released a prior information notice to alert interested parties that they are planning to commence a procurement in the upcoming ...
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NHS leaders set out new long term approach for Sustainability and Transformation

Next month NHS leaders are expected to submit their Sustainability and Transformation Plans (STPs), demonstrating how local services will evolve and become more sustainable over ...
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Accountable Care Organisations; the new model of care in the NHS?

This week the HSJ published a barometer survey, indicating the favoured contracting routes for clinical commissioning leaders. Among those considered most popular were Accountable Care ...
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Manchester poised to accept control of health economy

As reported by The Economist, Greater Manchester will soon become the first region in the UK to receive full control of its health spending, as ...
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Quality Premium reveals NHS priorities for 2016/17: e-Referrals key

The NHS England incentive scheme for CCGs, known as the Quality Premium (QP), will introduce several new measures in 2016/17. It offers rewards to CCGs ...
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Patient waiting times exceed a year at Barking, Havering and Redbridge University Trust

As reported by the HSJ, Barking, Havering and Redbridge (BHR) University Trust had over 1,000 patients waiting more than a year for elective treatment at ...
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Nuffield Trust: ‘Delivering the benefits of digital health care’

In this report, The Nuffield Trust sets out the possibilities for transforming healthcare offered by digital technologies. The report offers a valuable insight about how to grasp ...
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POLCV: Hard to pronounce but increasingly likely to be used to balance CCGs’ books

Since their inception in 2012 CCGs have had to contend with growing financial restrictions. In their quest to deliver better value for money CCGs have ...
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We are recruiting! Want to join an awesome team?

So, you are looking for a new job or maybe your first job – what is important to you? At psHEALTH we are crazy about ...
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Watch Webinar Recording: Referral Management & Software

Webinar Recording If you missed our recent Webinar where Iain Fifer is discussing Referral Management and Software with Ingolv Urnes, Director & Co-Founder of psHEALTH, ...
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Tender Alert: Clinical Triage & Referral Management Birmingham CrossCity CCG

We are delighted to see more commissioners looking to referral management to improve patient outcomes and contain cost: the project at Birmingham CrossCity is a good ...
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Automation of Referral Management: 90% reduction in admin/triage costs and better, less costly pathways 

Our ambition is clear:  We want to achieve a 90% reduction in admin/triage costs and facilitate better, less costly pathway decisions for CCGs, prime contractors ...
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Referral Management: Is it right to give GPs financial incentives?

As the NHS struggles to make £22 billion of efficiency savings by 2020, the magazine Pulse has identified nine CCGs across England and Wales that ...
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Controlling Referrals: Rear-view mirror, poor data, manual processes?

Is your organisation struggling to manage referrals?  Whether you are tasked with managing outpatient activity for a CCG or a prime contractor/accountable care organisation, or ...
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Referral Management: CCGs should push GP behaviour

The role of CCGs in helping deliver the massive NHS efficiency savings required in the next 18 to 24 months is being questioned. The biggest ...
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HSJ: Nearly a third of CCGs consider rationing services

The HSJ (3rd September 2015) has found that restrictions on some healthcare services are being considered by a third of CCGs amid tightening financial pressures.  ...
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New e-Referral Service (ERS): After initial launch pain, is the future bright?

The delays and technical problems associated with the launch in June of the new e-Referral Service are well known. Do these threaten to derail the ...
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NHS Consultant-to-Consultant Referrals: Is the system out of control?

The financial pressures facing the NHS are forcing all CCGs to review spend and implement policies and systems to strictly control costs.  One area where ...
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Referral Management – What did we learn at the Health+Care Show?

This year’s Health+Care Show at the Excel centre was an excellent opportunity for the psHEALTH team to engage with NHS commissioners and providers.  In this ...
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HSJ: CCG introduces clinical thresholds for non-urgent elective surgery

According to the HSJ (3 June 2015), a clinical commissioning group will introduce clinical thresholds for surgery and significantly restrict access to services to cope ...
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Life expectancy threatens to kill the NHS; how can it be saved?

It’s difficult to read the papers or watch news reports without seeing one reference or another about the substantial pressures facing the NHS now and ...
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Facilitating Peer Review by Referral Management

According to the HSJ, Jeremy Hunt recently praised the benefits of peer review to improve NHS standards, saying it is a better method than top-down ...
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Referral Management: Increasing demand – automation the only solution?

What is the future for referral management centres?  In this article, we argue that (i) the demand for referral management will accelerate as CCGs are ...
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Helping NHS Vanguards succeed

One can detect a certain urgency within the NHS to get on with the implementation of key pillars in Simon Stevens ‘Five Year Forward View’. ...
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The future of high acuity homecare

The area of high acuity or complex services delivered in the home is seen as a growth opportunity. According to a recent article by Dr ...
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psMOBILE Product Update: Release 2.1

Our mission is to help organisations get rid of paper.  Paper processes add significant admin overhead and make it almost impossilbe to monitor compliance and ...
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Electronic Care Records: Can you afford not to?

Are you planning to rely on paper care records in 2015?  Can you afford to?  Competition is increasing.  You need to deliver cost-effectively, but you ...
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Technology in Home Healthcare: what the future holds

As one of the leading providers of software and mobile solutions to organisations that deliver health & care in the home, you would expect us ...
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CQC: Homecare providers are important for delivery of integrated care

CQC’s chief inspector for adult social care, Andrea Sutcliffe, pointed out in recent interview with the HSJ (15 August 2014) that NHS organisations need to ...
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Care Quality Commission – Prepared for the next inspection?

The pressure to improve safety and quality is growing exponentially. On one hand, you have consumers that are increasingly vocal and used to taking to ...
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The NHS on the cusp of its ‘iPod moment’

Moving from vinyl to the CD player – the initial impact was incremental reliability and portability, but the real (but not immediate) impact was digitalisation.  ...
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Homecare: Two Markets, Two Strategies?

Complex Council Care vs Demanding Private Pay Evidence of the projected polarisation of homecare has just arrived in our inbox.  Provisional statistics released by the Health ...
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Care Show Wrap-Up: Are you ready for private pay?

Thank you to the UK Home Care Association for organising a number of interesting sessions in the Homecare Theatre at the Care Show in Bournemouth ...
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Recruit and retain the right people – is there a smarter approach?

Homecare providers now cite the cost and effort of attracting quality applicants for frontline care positions as one of their major business concerns.  Technology is ...
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Improving margins in homecare – is it possible?

Homecare providers are going through both hard and interesting times.  On the one hand there is significant tightening of local government spend and extreme focus ...
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Value-based pricing

PMLive has published an article by Mindy Daeschner, Director at psHEALTH, discussing the understandable concern among many in the pharma industry about the introduction of ...
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Big Data: Let’s learn to crawl first

Some people seem to think that Big Data is the cure for all ills. Nowhere is the excitement as great as in healthcare. It is ...
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iPad and Android

Home Healthcare – Empowering the frontline healthcare worker

Home healthcare services continue to outperform the wider healthcare market because of a number of benefits, including better patient outcomes and cost effective care delivery. Whilst ...
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Goodbye Pills and Manufacturing, Hello Service Delivery

Medtronic, the US medical devices company, has won contracts to take over the management of important cardiology services at two leading English National Health Service ...
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The Post-PC, Smartphone-Era

What does the post-PC, smartphone-era mean for health and social care providers? We set out the key trends driving the development of psMOBILE and our ...
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Review: ‘Strategies that will fix healthcare’ by Michael Porter

American business gurus and academics often make big claims.  Professor Michael Porter is no exception.  His recent Harvard Business Review paper is simply called ‘Strategies that ...
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A Framework for Commissioning Outcomes

The commissioning of outcomes as opposed to activity (=hours ‘delivered’) remains an elusive target.  Will it ever happen?  Our view is yes…but we have a ...
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Health and care delivered at home: Opportunities & Challenges

The delivery of health and care services in the home is entering an exciting phase:  Overall demand is increasing due to an aging population and ...
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BYOD: The future for healthcare staff and patients

The smartphone is changing our lives. Patients and healthcare staff alike are getting used to the power and ease.  In 5 years every healthcare worker ...
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Integrated Healthcare INSEAD Event

Integrated care has been touted as a panacea for managing spiralling healthcare costs, meeting the needs of patients with long-term conditions, and of an ageing ...
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Want to improve healthcare productivity?

Want to improve healthcare productivity?  Want to deliver more integrated, patient-centric care?  ‘Capitation funding’ is finally gaining momentum.  Year-of-Care or similar capitation funding models is ...
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IT Analysts Applaud psHEALTH Solutions

The ability of psHEALTH to harness the power of the Cloud and mobile technology to deliver highly customised, flexible solutions is attracting attention from Gartner, ...
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Mobile + bluetooth devices + BPM = Changing Telecare

It is exciting. A number of technologies are coming together. Here is how we can provide Telecare solutions for managment of patients at home at ...
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Reablement = Improving Social Care Outcomes & Reducing Cost

 The delivery of social care is going through fundamental changes.  Although budget cuts dominate the headlines (they will for the next 12 to 24 months), ...
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Case Management System Design Challenges

The potential of case management systems to improve outcomes AND reduce cost is significant and rarely disputed.  A good case management system will reduce the ...
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SaaS, Cloud Computing and BPM: What does it all mean?

Providers of healthcare services are under increasing pressure to deliver more for less. Process control, automation and better MI are seen as critical components of ...
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Pandemic Flu / Staying in control

Staff report absence via the internet We leave the shock and awe pandemic stories to the tabloids. Our view is that a very small proportion ...
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