Our journey began after seeing a referral management centre with exhausted staff. Clinicians and admins were overwhelmed by increasing volume, poor systems and increasing complexity. Our reaction was that our software must be able to automate most of this, help clinicians be more effective and enable admin staff to interact and help patients – not re-key information and wade through difficult systems.
Now over 5 years later we have processed over 2 million referrals and our pursuit of cheaper, faster and better patient outcomes is coming to fruition. We are achieving automation success rates in excess of 95%....and we have just begun. We are obsessed about leveraging data to improve and we are investing in the increasing sophistication of our rules engine (which most people would call AI…but it is not really, it is tightly controlled by our customers, not a machine).
Although most people think of us as a tech company, we really think about ourselves as an healthcare organisation. We don’t just ‘hand over’ a piece of software, we invest into an ongoing partnership of learning and improvement. We work closely with our customers to configure and implement the initial solution and we continue to work together to optimise the solution based on real-life learning and data-led insights. Our customers succeed when they can deliver better outcomes at lower cost, take on new contracts and deliver new, innovative models of care.