ART: ADVANCED REFERRAL & TRIAGE
ART is an automation software solution that enables the processing and triage of referrals cheaper, faster and safer. ART connects to any NHS system, eliminates most admin tasks and helps clinicians deliver more effectively. ART also delivers complete audit-trail, real-time alerts and comprehensive management information helping you meet SLAs and continuously improve services.
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REFERRALS PROCESSED BY ART
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SPECIALITIES COVERED
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HOURS SAVED / MONTH
What People Are Saying
About Us
We enable people to receive the right care at the right time. As an innovator in the NHS our aim is to deliver higher quality and better outcomes at lower cost. By working with psHEALTH we have automated a number of steps within the referral management process.
Our mission is to transform society and the lives of disabled people. Recently we were awarded an exciting contract to help the Care Quality Commission (CQC) improve healthcare. Once again we were able to rely on our technology partner, psHEALTH, to deliver an excellent solution when we needed it. The new solution helps Remploy and our network partners deliver a better service.
This is a stunning achievement on a task which had the level of intellectual, technical and logistic challenge that would send lesser organisations scurrying for cover.
Technology is critical for effective home care delivery. With psMOBILE we have much better control over visit compliance and time reporting processes. Furthermore, we are now well placed to capture and evidence service outcomes that our customers are demanding. Real-time access to rota and the care plans also helps staff be more effective in their jobs.
About
psHEALTH
Our journey began after seeing a referral management centre with exhausted staff. Clinicians and admins were overwhelmed by increasing volume, poor systems and increasing complexity. Our reaction was that our software must be able to automate most of this, help clinicians be more effective and enable admin staff to interact and help patients – not re-key information and wade through difficult systems.
Now over 5 years later we have processed over 2 million referrals and our pursuit of cheaper, faster and better patient outcomes is coming to fruition. We are achieving automation success rates in excess of 95%….and we have just begun. We are obsessed about leveraging data to improve and we are investing in the increasing sophistication of our rules engine (which most people would call AI…but it is not really, it is tightly controlled by our customers, not a machine).
Case Studies
Our clients’ success is what matters to us!
Client Case Study - Here
NHS Referral Management
Highly automated referral management, including automated triage 'engine' and integration with multiple systems.
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- Dramatic reduction in staffing required
- Shorting of cycle time (end-to-end)
- Automation improving MI & reducing errors
Client Case Study - Circle
MSK Community Services
Circle rolled out psMOBILE for its Bedford MSK contract in less than 5 weeks for better tracking of health outcomes.
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- Real-time tracking of outcomes and adherence to clinical protocols
- Cost-effective and user-friendly tablets - good for both the patient and the clinician
- Rapid deployment, less than 5 weeks
Client Case Study - Bupa
Health Insurance
- Consistent process, less human error
- Quicker response resulting in better customer experience
- Significant reduction in FTE
Thought Leadership
Designing Automation to Improve Clinical Governance
Our algorithms can automate over 95% of admin tasks and reduce time spent on clinical triage. While for most this makes us a technology company, we think about ourselves first and foremost as a healthcare organisation. Managing patient referrals is ...
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Ingolv T. Urnes contributes to MWD Intelligent Automation Whitepaper
Summary – Ingolv Urnes, psKINETIC Director and Co-Founder, has contributed to MWD Advisor’s whitepaper, An IT Strategy Brief for the New Era of Intelligent Automation. The paper examines the ways that automation technologies can be applied to businesses, and highlights ...
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Transforming Outpatients in 2018
In 2017, outpatients were attended by 64 million people, costing the NHS more than £8bn. Transformation of outpatient services has long been on the NHS agenda, albeit largely on a conceptual level – owing in part to more pressing demands ...
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Whitepapers
The latest whitepaper resources from psHEALTH
Automating Referral Management – Financial Savings
Summary – WE STRIP DOWN THE BUSINESS CASE TO ITS BARE BONES;LOOKING PURELY AT THE IMPACT ON THE BOTTOM LINE FORREFERRAL MANAGEMENT whitepaper sets out a summary of our findings. For the full article: Input this code: Request Whitepaper Questions? ...
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Referral Management: Accelerated Growth & Common Challenges
Summary – psHEALTH has surveyed Clinical Commissioning Groups in England on their use of referral management. Our aim was to understand overall take-up of referral management services, the rationale for the introduction of such services, and associated financial savings for ...
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Ingolv T. Urnes contributes to MWD Intelligent Automation Whitepaper
Summary – Ingolv Urnes, psKINETIC Director and Co-Founder, has contributed to MWD Advisor’s whitepaper, An IT Strategy Brief for the New Era of Intelligent Automation. The paper examines the ways that automation technologies can be applied to businesses, and highlights ...
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News/Blogs
- April 25, 2019
Designing Automation to Improve Clinical Governance
Our algorithms can automate over 95% of admin tasks and reduce time spent on clinical triage. While for most this makes us a technology company, we think about ourselves first and foremost as a healthcare organisation. Managing patient referrals is ...
Read More
- June 21, 2018
Transforming Outpatients in 2018
In 2017, outpatients were attended by 64 million people, costing the NHS more than £8bn. Transformation of outpatient services has long been on the NHS agenda, albeit largely on a conceptual level – owing in part to more pressing demands ...
Read More
- April 18, 2018
Referral Management or Referral Support? ART; technology fit for all
We accept the value of its aims but suggest that effectively deployed referral systems -whether they be management or support services – that overcome fundamental management challenges, naturally address service issues. Referral Management or Referral Support? ‘Referral Management Centres, which ...
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- December 1, 2017
Peer review and the future of referral assessment
In August, Pulse reported that NHS England had written to CCGs in May, asking them to implement weekly clinical peer review of all referrals from general practice by September 2017. Financial rewards would be given to regional teams introducing schemes ...
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- November 23, 2017
Accountable Care Systems and the role of technology
Accountable Care Systems In June, Simon Stevens announced the creation of eight new Accountable Care Systems (ACS), which will have a combined potential to control around £450m of funding over the next four years. The intention appears to be to ...
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- August 31, 2017
How referral management systems can helps patients
‘Vetting hospital referrals can help patients’ (Ann Robinson, the Guardian). GP referrals may be rejected, whether sent direct to a hospital or via a referral management service. This process is frustrating for GP and patient alike. Conscientious GPs will be ...
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