Seamlessly integrate systems and automate back office functions
Robotic Process Automation eliminates repetitive tasks
We accept the value of its aims but suggest that effectively deployed referral systems -whether they be management or support services – that overcome fundamental management challenges, naturally address service issues. Referral Management or Referral Support? ‘Referral Management Centres, which are primarily designed to reduce GP total referral numbers to hospital should not be introduced’ (RCGP Feb 2018). Instead, the RCGP presents the case for initiatives which are ‘primarily designed to improve referral quality… termed Referral support’. The RCGP views […]
In August, Pulse reported that NHS England had written to CCGs in May, asking them to implement weekly clinical peer review of all referrals from general practice by September 2017. Financial rewards would be given to regional teams introducing schemes to enable CCGs to deliver a slower growth in referrals. Despite more than half of CCGs already having some sort of peer review system, with peer review in Luton showing an 8% drop in hospital referrals, for example, the proposal […]
Accountable Care Systems In June, Simon Stevens announced the creation of eight new Accountable Care Systems (ACS), which will have a combined potential to control around £450m of funding over the next four years. The intention appears to be to transform STPs into ACS– and ultimately some into Accountable Care Organisations (ACO). So what exactly are Accountable Care Systems? Put simply, the ACS will aim to find new ways of breaking down barriers between organisations to provide a more joined-up […]
Robotic Process Automation, or RPA, has enormous potential to improve efficiency in business – and healthcare is the latest industry to begin leveraging the technology. RPA allows repetitive tasks to be completed by a machine or ‘bot’. Much in the same way robots have revolutionised the manufacturing industry, RPA is altering the way we think about automation and business process. It lends itself to the kind of repetitive tasks encountered across the NHS: data entry, updating records and, managing referrals. […]
‘Vetting hospital referrals can help patients’ (Ann Robinson, the Guardian). GP referrals may be rejected, whether sent direct to a hospital or via a referral management service. This process is frustrating for GP and patient alike. Conscientious GPs will be quick to respond to a request for more information. Yet, in some cases a request will sit in an in-tray while the patient waits expectantly for an appointment. According to Ann Robinson, herein lies the opportunity. ‘The referral management system […]
This Spring, the financial penalties for providers who fail to reach the target of 92% of patients being seen within 18 weeks of referral for consultant-led treatment (RTT) seems, temporarily, to have been removed. This appears to have been a recognition by the Government that for financial and demographic reasons, for many trusts the target just wasn’t achievable. As recently as the end of May 2017, 90.4% of patients waiting to start treatment (incomplete pathways) were waiting up to 18 […]
Connected Care Partnership (CCP), which includes Modality Partnership and Intelligent Commissioning Federation (ICOF), is a multispecialty community provider vanguard in Birmingham and Sandwell. CCP are developing new ways of working together that will help improve the overall health and wellbeing of local people. Central to the new ways of working will be the introduction of a new Referral Facilitation Service, which aims to offer more alternatives to hospital care, specialised care closer to home and to help local people manage […]
Most trusts operate some form of Single Point of Access (SPA). They fulfil the essential function of reviewing, structuring and assigning incoming referrals. The effective management of this process has always had far reaching implications for the overall efficiency of a trust. A successful SPA can save a consultant precious time or, if ineffective, can add unnecessary delay. Importance is growing; referral volumes are increasing, and there is unlikely to be any upturn in available resources or funding soon. As […]
Try not to think of a robot from Star Wars, rather think of software that supports administrators and clinicians by removing ‘grunt work’ and, increasingly, by supporting decision making by leveraging Machine Learning. Josh Murray of psHEALTH looks at how new technologies can reduce cost and ensure that the right patient gets to the right place first time. SPA/Referral Management Challenges The use of a single point of access or a triage hub is increasingly recognised as critical for getting […]
psHEALTH have been awarded a place on the latest Crown Commercial Service framework, G-Cloud 9. The G –Cloud framework allows UK public sector organisations to identify and procure cloud based services. psHEALTH’s Advanced Referral & Triage product, launched earlier this year, will be available on the framework alongside our Robotic Process Automation-as-a-Service and professional services and consulting. Josh Murray, psHEALTH Partnership Manager, said “we hope G-Cloud 9 will offer healthcare providers easier access to our products and services, in particular […]
No more email monitoring or copying and pasting of information It’s 2017: robots are preparing and cooking delicious meals and commercial flights to the moon are just around the corner. Yet the automation of many important everyday tasks have been largely overlooked. In trusts, community service hubs and, many other healthcare provider settings, staff continue to battle with managing referrals and other requests through a somewhat archaic combination of email inboxes and spreadsheets. Managing them is prone to error and […]
Digital Transformation: The future of Case Management and Care Coordination Software What does ‘digital transformation’ mean for the delivery of healthcare and rehab services? Achieving better outcomes for patients or service recipients and, reducing the costs of service delivery, are the Holy Grail. In this blog we look at key trends and how Case Management and Care Coordination software is changing. Everyone Online: You need a platform If everyone is moving online, you need a platform to facilitate secure and […]
psHEALTH is excited to announce the release of our latest referral management software: ART or Advanced Referral & Triage. ART can help you run a referral management centre or single-point of access, by enabling more effective pathway control, better data collection and ultimately better outcomes at a lower cost. With ART we have consolidated years of experience, millions of referrals and feedback from customers (CCGs, ACOs & providers). The resulting solution is not only easy to implement and use, but also leverages […]
Collectively, the Sustainability and Transformation Plans highlight the prevalence of unwarranted variation in the NHS today. Many of the plans reference the negative effect of this on patient outcomes, and the overall cost to the NHS – estimated at £4.5bn in England. But are we missing something? The Atlas of Variation has revealed the variation in prescribing of key antibiotics across CCGs as being 4.0 fold at its most extreme and 2.5 fold when outliers are removed. We also have […]
A recent publication by the BMJ, following a successful Freedom of Information (FoI) request, reveals the considerable use of referral management schemes by CCGs. Rightly, the publication has generated an important discourse on how CCGs, and other organisations, commission value. Some of the key points revealed by the FoI request: 72 out of the 184 CCGs that responded commission some form of referral management service 10 CCGs provided evidence of savings 9 provided data demonstrating that they had not saved […]
psHEALTH has really become a strategic tool for us. We have successfully used the flexibility of the Case Management platform to win and then quickly deploy new services. Bruce Kernes, Head of VR-Services, Remploy
Working with psHEALTH, we were able to convert the DWP specification into a fully working case management solution in a matter of weeks. Bruce Kernes, Head of VR-Services, Remploy
We wanted a partner that was very focussed on helping us deliver a better service to our clients Dr Gill MacLeod, Chief Executive Officer, Roodlane Medical (a subsidiary of Hospital Corporation of America)
psHEALTH is a 'Game Changer' in health. Connie Moor, Senior Vice President, Forrester Consulting
psHEALTH is a pioneer in home healthcare combining outcomes management and mobile solutions. Richard Haynes, Director, The Community Gateway CIC
psHEALTH’s mobile solutions have opened up entirely new ways of delivering secure, efficient, real-time patient care. Janelle Hill, Vice President, Gartner
Reablement is a significant component of our savings programme. We wanted to evidence its value both in terms of outcomes and cost effectiveness. eABLE has allowed us to do exactly this. Paul Davies, Executive Director, Walsall Council
We have significantly improved our ability to clearly measure the efficacy of our pathways and deliver even better patient outcomes Steve Flanagan, Managing Director, Bupa Home Healthcare
Effective and efficient systems are essential for an organisation like Bupa - we need to make sure our members are treated promptly and appropriately. psHEALTH devised and built a software system to enable us to enhance our management information, improve our services to Bupa members and keep health insurance affordable. Riko Scandelius, Head of Healthcare Change Delivery, Bupa Health and Wellbeing
The team at psHEALTH are very capable in creating tailored solutions to fit our needs, we’ve appreciated their advice and insight. But what impressed us most? The speed and cost effectiveness of their work: we went from an agreed plan to operation in one month. And the system really worked; it did exactly what it said on the tin. Riko Scandelius, Head of Healthcare Change Delivery, Bupa Health and Wellbeing
Your approach is very much in line with our thinking on how to measure performance - focus on things patients care about, which are usually functional outcomes Dr Caleb Stowell, Research Associate, Institute for Strategy and Competitiveness Harvard Business School
They really ‘get’ what we do, that is why we have teamed up with psHEALTH. It is about delivering safer and better care. Mobile-enabling staff is critical to our UK-wide strategy. Jackie Lindsay, Managing Director, ICS Community Services
At Circle we strive to continuously improve the quality of the care and improve patient outcomes. There are many providers of mobile and tablet solutions, but we wanted an IT partner that could not only provide flexible and secure technology, but that share our vision of improving service delivery and collecting robust outcome measures. That is why we selected psHEALTH. Andrew Davies and James Harrison, Head of IT and Program Manager, Circle
Bupa Home Healthcare is a pioneer in the delivery of safe and innovate services in the patient's home. psHEALTH has been a trusted and reliable software partner for many years. With the help of psHEALTH we have been able to convert new ideas into valuable service propositions. psHEALTH does not only provide swift on-going system support, they also help us with outcomes management and analytics that continue to improve the Bupa Home Healthcare service and deliver more value to our customers. Paula New, Account Manager, Bupa Home Healthcare
Technology is critical for effective home care delivery. With psMOBILE we have much better control over visit compliance and time reporting processes. Furthermore, we are now well placed to capture and evidence service outcomes that our customers are demaning. Real-time access to rota and the care plans also helps staff be more effective in their jobs. Ian Willis, Director of Business Transformation, MiHomecare
This is a stunning achievement on a task which had the level of intellectual, technical and logistic challenge that would send lesser organisations scurrying for cover. Dr Peter Devlin, Clinical Director, BICS (NHS Brighton Integrated Care Services)
“We enable people to receive the right care at the right time. As an innovator in the NHS our aim is to deliver higher quality and better outcomes at lower cost. By working with psHEALTH we have automated a number of steps within the referral management process.” Zoe Nicholson, CEO, Brighton & Hove Integrated Care Service
Our mission is to transform society and the lives of disabled people. Recently we were awarded an exciting contract to help the Care Quality Commission (CQC) improve healthcare. Once again we were able to rely on our technology partner, psHEALTH, to deliver an excellent solution when we needed it. The new solution helps Remploy and our network partners deliver a better service. Lenka Sherry-Sole, IS Business Manager, Remploy
Our focus is on improving the way health and care is delivered across the CCP population. We believe that by working with psHEALTH we will be able to achieve our goals in an efficient and innovative way. Sapna Shannon, Director of Community Services, Modality Partnership
