Advanced Referral & Triage (ART)
ART provides a streamlined solution to referral facilitation. By connecting key systems in the referral journey and enabling a combination of managed and automated workflow ART enables customers to deliver referral support at a lower cost.
ART simplifies the referral process and enables referral services to focus their attention on the areas of highest importance: engaging with patients, offering choice and making clinical decisions.
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AUTOMATION SUCCESS RATE
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HOURS SAVED IN 3 MONTHS
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REFERRALS PROCESSED BY ART
Typical number of referrals automated while you browse our home page
About
psHEALTH
We began our journey building software that enables the delivery of better health outcomes at lower cost more than 10 years ago. To date we have automated more than 1 million referrals via eRS and have powerful integration capabilities across the healthcare ecosystem.
Our technology has the ability to lead digital transformations for NHS referral management landscape. Modernising and integrating your current IT systems, multiple referral processes, differing policies and pathways by deploying well engineered solutions through a customer success team that knows the industry well.
Case Studies
Our clients’ success is what matters to us!
Client Case Study - Here
NHS Referral Management
Highly automated referral management, including automated triage 'engine' and integration with multiple systems.
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- Dramatic reduction in staffing required
- Shorting of cycle time (end-to-end)
- Automation improving MI & reducing errors
Client Case Study - Circle
MSK Community Services
Circle rolled out psMOBILE for its Bedford MSK contract in less than 5 weeks for better tracking of health outcomes.
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- Real-time tracking of outcomes and adherence to clinical protocols
- Cost-effective and user-friendly tablets - good for both the patient and the clinician
- Rapid deployment, less than 5 weeks
Client Case Study - Bupa
Health Insurance
- Consistent process, less human error
- Quicker response resulting in better customer experience
- Significant reduction in FTE
Thought Leadership
Ingolv T. Urnes contributes to MWD Intelligent Automation Whitepaper
Summary Ingolv Urnes, psKINETIC Director and Co-Founder, has contributed to MWD Advisor’s whitepaper, An IT Strategy Brief for the New Era of Intelligent Automation. The paper examines the ways that automation technologies can be applied to businesses, and highlights the ...
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Transforming Outpatients in 2018
In 2017, outpatients were attended by 64 million people, costing the NHS more than £8bn. Transformation of outpatient services has long been on the NHS agenda, albeit largely on a conceptual level – owing in part to more pressing demands ...
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Can a robot run your Single Point of Access?
Try not to think of a robot from Star Wars, rather think of software that supports administrators and clinicians by removing ‘grunt work’ and, increasingly, by supporting decision making by leveraging Machine Learning. Josh Murray of psHEALTH looks at how ...
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What People Are Saying
About Us
We enable people to receive the right care at the right time. As an innovator in the NHS our aim is to deliver higher quality and better outcomes at lower cost. By working with psHEALTH we have automated a number of steps within the referral management process.
Our mission is to transform society and the lives of disabled people. Recently we were awarded an exciting contract to help the Care Quality Commission (CQC) improve healthcare. Once again we were able to rely on our technology partner, psHEALTH, to deliver an excellent solution when we needed it. The new solution helps Remploy and our network partners deliver a better service.
This is a stunning achievement on a task which had the level of intellectual, technical and logistic challenge that would send lesser organisations scurrying for cover.
Technology is critical for effective home care delivery. With psMOBILE we have much better control over visit compliance and time reporting processes. Furthermore, we are now well placed to capture and evidence service outcomes that our customers are demanding. Real-time access to rota and the care plans also helps staff be more effective in their jobs.
Whitepapers
The latest whitepaper resources from psHEALTH
Referral Management: Accelerated Growth & Common Challenges
Summary In the spring of 2016, psHEALTH surveyed Clinical Commissioning Groups in England on their use of referral management. Our aim was to understand overall take-up of referral management services, the rationale for the introduction of such services, and associated ...
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Ingolv T. Urnes contributes to MWD Intelligent Automation Whitepaper
Summary Ingolv Urnes, psKINETIC Director and Co-Founder, has contributed to MWD Advisor’s whitepaper, An IT Strategy Brief for the New Era of Intelligent Automation. The paper examines the ways that automation technologies can be applied to businesses, and highlights the ...
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The Future of Referral Management
Summary Our National Health Service faces unprecedented demand for services and associated financial challenges in the coming years. In this whitepaper we focus on the seemingly unstoppable growth in secondary care referrals to hospitals. How can these referrals be proactively ...
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News/Blogs
- June 21, 2018
Transforming Outpatients in 2018
In 2017, outpatients were attended by 64 million people, costing the NHS more than £8bn. Transformation of outpatient services has long been on the NHS agenda, albeit largely on a conceptual level – owing in part to more pressing demands ...
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- April 18, 2018
Referral Management or Referral Support? ART; technology fit for all
We accept the value of its aims but suggest that effectively deployed referral systems -whether they be management or support services – that overcome fundamental management challenges, naturally address service issues. Referral Management or Referral Support? ‘Referral Management Centres, which ...
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- December 1, 2017
Peer review and the future of referral assessment
In August, Pulse reported that NHS England had written to CCGs in May, asking them to implement weekly clinical peer review of all referrals from general practice by September 2017. Financial rewards would be given to regional teams introducing schemes ...
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- November 23, 2017
Accountable Care Systems and the role of technology
Accountable Care Systems In June, Simon Stevens announced the creation of eight new Accountable Care Systems (ACS), which will have a combined potential to control around £450m of funding over the next four years. The intention appears to be to ...
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- August 31, 2017
How referral management systems can helps patients
‘Vetting hospital referrals can help patients’ (Ann Robinson, the Guardian). GP referrals may be rejected, whether sent direct to a hospital or via a referral management service. This process is frustrating for GP and patient alike. Conscientious GPs will be ...
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- August 10, 2017
RTT targets temporarily relaxed? Time the NHS reviewed its referral systems
This Spring, the financial penalties for providers who fail to reach the target of 92% of patients being seen within 18 weeks of referral for consultant-led treatment (RTT) seems, temporarily, to have been removed. This appears to have been a ...
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