Client overview
Remploy is the UK’s leading provider of employment services and employment to people experiencing complex barriers to work. psHEALTH initially provided Remploy with ps210, a standard case management solution for occupational health and rehabilitation. Following successful implementation, the solution was later extended to facilitate the delivery of a new, large contract with a leading telecom provider.
Problem
- Need to streamline processes
- Limited reporting and ability to document outcomes
- Difficult to understand workload and utilisation
- Initial implementation of ps210, our base case management solution
- Subsequent extension to include new services and large telecom contract
- On-going optimisation to incorporate learnings
- Full online capability from online referral to case closure
- Improved reporting external and internal
- Significant new contract win on back of robust IT solution