London August 18, 2010:
psHEALTH, UK’s leader in online case management and workflow solutions and
The Community Gateway CIC, a Social Enterprise providing consultancy to Local Government and the NHS, today announced that they have extended their partnership to develop Reablement IT solutions for Local Authorities, NHS organisations and the independent sector. Reablement is a process by which a short burst of support and training is provided to increase service users’ independence. “Reablement has moved to the top of the homecare agenda driven by a strong evidence base of significant cost-savings”, says Richard Haynes of The Community Gateway. “A number of studies suggest that the need for homecare can be reduced by as much as 60% resulting in significant realisable cost savings for councils”, he adds. “Independent research has identified legacy IT systems as a one of the barriers to implementing a more outcomes focussed service, such as a successful Reablement offer”, says Ingolv Urnes , Principal at psHEALTH. “Reablement requires a new approach and therefore new technology, and simply creating a reablement contract in a legacy system built for traditional maintenance homecare does not meet the full requirement. Outcome reporting and good management information is key. Our solution, eABLE, can be cost-effectively deployed either inside councils or by third party providers. eABLE can easily integrate with councils principal care management systems used for managing longer term care and support service packages”, Ingolv adds. To date, Reablement services have principally been provided by council staff. “Traditionally, councils have been reluctant to contract with the independent sector for Reablement given the perceived conflict of interest (most potential providers also deliver traditional homecare). eABLE strengthens the reablement service offer, whether it is an inhouse one, or externally provided. It is widely accepted that given the lower cost base of the independent sector and greater political will of the coalition Government for a smaller Government, eABLE levels the playing field for local authorities competing as providers, but also helps independent providers turn Reablement from a potential threat into a very real commercial opportunity”, Ingolv comments. eABLE is developed on psHEALTH’s award winning platform and delivered as a fully hosted software-as-a-service. “It is a model that works well in today’s fiscal environment. There are no upfront costs or investments required, and there is an opportunity for local authorities to leverage collaborative service design and procurement”, says Dr Hemal Varambhia of psHEALTH.
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About psHEALTH psHEALTH is the UK’s leading provider of SaaS-based IT Solutions for funders and providers of health and social care. psHEALTH specialises in rapid development of customised workflow and case management software across Reablement, Home Care, Extracare, Supported Housing, Residential Care, Nursing Care, Corporate Care, Disease Management, and Virtual Wards. All solutions are delivered fully hosted with the benefit of NO upfront cost or investment in hardware or infrastructure. All clients need is access to the internet. psHEALTH’s solutions are based on a comprehensive set of building blocks such as online referral, assessments forms, SLA management, scheduling & time recording, etc. It also includes unique real-time outcome analytics, built-in content management and a collaboration portal.
About The Community Gateway The Community Gateway CIC (TCG) is a Social Enterprise with a Community Interest built in to its legal governance and structure, providing expert consultancy to organisations including Council’s with Adult Social Services Responsibility (CASSRs), NHS, Social Enterprises, Charities, and independent providers of social and health care services. Our solutions and support enable our customers to link efficiency solutions to the Government’s ‘Equity and Excellence in the NHS’ and ‘Putting People First’ agendas including the Transformation of Adult Social Care, and QIPP within the NHS, ensuring successful implementations. Our primary focus is to achieve efficiencies through transformational projects within the delivery of public service through process cost reductions, improved use of resources and also better procurement. We provide Programme and Project Management support and consultancy targeted at implementing efficiency solutions as part of adult social care transformation. Our capabilities include: Access to and experience in using Social Care Transformation tools, including the application of some tools developed by the Dept of Health CSED Program, and regional programs, including; TRACS, Care Funding Calculator (care cost calculator), in house versus external homecare calculator; reablement staffing model sizing calculator; review of in house payroll/ and contracts. TCG support its customers through ad hoc consultancy or full implementation spending between just 2-3 days with a customer through to 6 to 18 months as implementation partners. We work right across the spectrum of transformation projects you would expect including but not exclusively: commissioning and decommissioning, single point of access/ help desks, information projects (self-serve), electronic monitoring of homecare, schedule optimisation, reablement, community equipment services, telecare, smarter and mobile working, asset management strategies, assessment and review processes, and procurement.
psHEALTH and Appian Deliver World-Class Healthcare Solutions on a Software-as-a-Service BPM Platform
July 8 Webinar Features Medical Case Management via SaaS Business Process Management RESTON, Va.-June 30, 2010-Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, and
psHEALTH, a leading U.K. provider of medical web-based case management and workflow software, today announced they have extended their partnership to develop and deliver new healthcare solutions for psHEALTH customers on the
Appian Anywhere Software-as-a-Service BPM platform. psHEALTH is in the vanguard of an emerging trend of software providers leveraging Appian’s BPM platform to create new revenue streams and to meet growing customer requirements for accelerated development, increased agility, and extended application value.
On July 8 at 11:00am ET/16:00 London, the two companies will host a webinar featuring psHEALTH customer Chartis Medical & Rehabilitation (formerly AIG). Chartis will discuss its new Symbio-Sys solution, a psHEALTH/Appian online case management system deployed in under 60 days. “We needed an improved end-to-end customized patient case management system, but we refused to waste time and money on typical lengthy application development cycles,” said Scott Trevithick, general manager of Chartis. “Working with psHEALTH on the Appian platform we rapidly delivered a new, mission-critical application without upfront investments or IT infrastructure headaches.” Chartis realized that a combination of legacy systems and paper processes was threatening its leading position in the medical and vocational rehabilitation market. Their goal was to take client care to the next level. Critical to this was developing an online portal where clients could make referrals and monitor the progress of cases over the web. In addition, they needed an effective tool for their case managers. Symbio-Sys’ flexible and secure web-based platform enables Chartis to quickly respond to new client requirements and tailor products and SLA monitoring down to individual client contracts. The solution handles all referrals to and communications with treatment providers, resulting in faster turn-around, better reporting and less administration for everyone. Symbio-Sys has been shortlisted for the
2010 Claims Technology Awards in the Client Care category. The Awards recognize excellence in the development and application of technology to enhance the efficiency, speed and cost-effectiveness of the claims process. “Appian’s on-demand BPM platform is ideal for supporting our mission to help healthcare organizations like Chartis leverage technology, while reducing cost and risk,” said Ingolv Urnes , founder and principal at psHEALTH. “It enables us to develop world-class solutions very quickly, and offers us a new and attractive subscription-based revenue stream.” “Software solution vendors across a variety of industries are beginning to understand that leveraging a powerful yet easy-to-use BPM platform transforms the traditional application development and delivery process,” said Justin Thomas, managing director for Appian Europe. “psHEALTH is leading this revolution in the healthcare market, and we are proud to be an enabler of a truly innovative solution such as Symbio-Sys.”
About psHEALTH
psHEALTH is the leading provider of cloud-based, customized patient management and workflow solutions to independent healthcare providers in the UK. The combination of extensive healthcare experience, a world-class BPM platform and the use of ‘building blocks’ allows psHEALTH to deliver complex solutions at a fraction of the time and cost of traditional projects. psHEALTH delivers solutions for home healthcare, disease management and patient case management. psHEALTH offers a unique subscription-based charging model with NO upfront cost. psHEALTH is headquartered in London. For more information, visit www.pshealth.co.uk. About Appian Appian is the global innovator in enterprise and on-demand business process management (BPM). Appian provides the fastest way to deploy robust processes, collapsing time to value for new process initiatives. Businesses and governments worldwide use Appian to accelerate process improvement and drive business performance. Appian empowers more than 2.5 million users from large Fortune 100 companies, to the mid-market and small businesses worldwide. Appian is headquartered in the Washington, D.C. region, with professional services and partners around the globe. For more information, visit www.appian.com.
17/06/2010 Thursday
The British Journal of Healthcare Computing and Information Management
Business process management (BPM) delivered as software-as-a-service (SaaS) in the Cloud is changing the game in terms of flexible patient management and workflow systems. New BPM solutions can be deployed in less than 2 months and at a fraction of the cost of adapting an off-the-shelf solution. Ingolv Urnes of psHEALTH looks at how independent healthcare service providers are using BPM to model, execute and continuously improve processes in the Cloud. To view the article, please go to:
http://www.bjhcim.co.uk/features/2010/1006002.htm
01/06/2010 Tuesday
Webinar: How Chartis implemented a Mission Critical solution in 60 days
On July 8th at 4pm (London time) Scott Trevithick, general manager of Chartis Medical & Rehabilitation (formerly AIG), will share his experience of rapid application development. Chartis’ online case management solution, Symbio-Sys, was developed in partnership with psHEALTH on a Business Process Management platform in 60 days. Hold the date. Registration forms will follow shortly.
19/04/2010 Monday
psHEALTH solution shortlisted for Award
The case management system known as Symbio-Sys, that psHEALTH designed for Chartis Medical & Rehabilitation (formerly AIG), has been shortlisted for the 2010 Claims Technology Awards’ Client Care category. The Awards recognise excellence in the development and application of technology to enhance the efficiency, speed and cost-effectiveness of the claims process. Chartis M&R realised that a combination of legacy systems and paper processes was threatening its leading position in the medical and vocational rehabilitation market. Their goal was to take their client care to the next level. Critical to this was developing an online portal where clients could make referrals and monitor the progress of cases over the web. In addition, they clearly needed an effective tool for their case managers. Speed was of the essence: in fewer than 8 weeks Chartis developed Symbio-Sys in partnership with psHEALTH. All stakeholders were involved in the development process, so making sure that an online solution was developed that clients, case managers and network providers would benefit from. At the heart of Symbio-Sys is a flexible and secure web-based platform. This enables Chartis to quickly respond to new client requirements and tailor products and SLA monitoring down to individual client contracts. Since launch, Chartis has already added a new tailored motor contract to Symbio-Sys and is currently in the process of granting access to a number of treatment providers. Making referrals to treatment providers and keeping all communication with the providers on Symbio-Sys is resulting in faster turn-around, better reporting and less administration for everyone.
22/03/2010 Monday
psHEALTH’s Reablement Software Solution
Reablement - ‘the use of timely and focused intensive therapy and care in a person’s home to improve their choice and quality of life, so that people can maximise their long term independence’* – is now a burning issue for Councils. As of early 2009, 16% of CSSRs in England had a scheme; 78% were either in the process of establishing a scheme or enhancing or extending their existing reablement service. At the October 2009 National Children and Adult Services (NCAS) Conference, Andy Burnham, Secretary of State for Health, suggested that ‘On average, a council can save a million a year by investment in reablement’. Coupled with recent studies suggesting reablement’s introduction significantly reduces treatment time and does improve independence, everyone seems to benefit. Ingolv Urnes , Principal at psHEALTH, says, “It is critical for those introducing reablement schemes to be able to accurately document the outcomes of such intense rehabilitation phases and, effectively manage providers – be they in-house or contracted in”. At psHEALTH we deliver a cost-effective case management software solution that can ensure that these requirements are met. Where is our solution different? It is faster to implement and significantly less costly that other solutions. It can be deployed on a small scale for as little as £1,000 per month. It is also flexible and helps manage and measure a combination of in-house staff and external provision. Finally, it manages the process of contracting, ongoing delivery and benchmarking of providers. For more information on psHEALTH’s Reablement Software Solution, please contact Emma Walker:
emma.walker@pshealth.co.uk or telephone her on: 07940 490 896.
11/02/2010 Thursday
ISO 27001 and SaaS in Healthcare
“We believe that a number of healthcare providers are going to come under great pressure to upgrade their software and infrastructure over the next few years. Data security has become a Number 1 priority“, says Mindy Daeschner, Principal of psHEALTH. “ISO 27001 is becoming the internationally recognised standard for information security across all industries. A lot of people are sceptical to the value of formal certification but at psHEALTH we believe the annual audit process brings great value. We view data security as a real competitive advantage”, she adds. Investing in in-house secure systems with appropriate certification is becoming very expensive and a great detraction from the core business. Increasingly, healthcare providers choose to buy IT solutions delivered over the Internet as so-called SaaS or Software as a Service (also known as ‘Cloud Computing’). “In addition to rapid deployment and zero investment in expensive infrastructure that requires ongoing maintenance and upgrading, the biggest benefit is probably on the security side”, says Abhishek Agrawal, Technical Director as psHEALTH. “In a SaaS model, the individual healthcare provider only has to pick up a fraction of the cost of running a world-class software hosting operation”, he adds.
15/12/2009 Tuesday
Health Screening Web-Solution from £99 per month
We are celebrating Christmas and Cloud Computing! To celebrate the power and cost-effectiveness of our 100% web-delivered case management and workflow solutions, we are pleased to offer occupational health providers a chance to test our online pre-employment screening platform for as little as £99 per month. Our white-label solution can be implemented in just hours and together we can set you up to provide your clients with a great screening solution from Jan 1 2010. Our platform automatically generates Fit Certificates and sophisticated MI, thereby reducing your operating costs and improving your profitability. Pre-Employment Screening Platform -Use your own branding -Unlimited number of screens for 12 months -Online portal for clients (typically HR) to kick off screening process and monitor results -Online employee self-service -Mini case management suite to ensure cost-effective review of escalated cases -Standard offering is limited to 3 internal users and 3 client users -Subject to 12 months contract Online Demonstration or Further Info Please contact info@pshealth.co.uk or call us on 0845 50 50 120 if you would like to see a demonstration or receive further information.
21/10/2009 Wednesday
Break through Research: Service delivery gap
The conclusions are clear. An overwhelming majority believe that the delivery of health management services are going through a transition with increasing demands on process efficiency, transparency and robust MI. The survey is unique in that it contrasts buyers’ perception with those of providers. We believe both sides can benefit from understanding the others perspective and the resulting ‘perception gap’. Going forward, providers should look to invest where the ‘gap’ is the greatest. Between August and September 2009, psHEALTH commissioned a survey to better understand how buyers and providers of health management services see the current status and how they see the future.
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21/10/2009 Wednesday
Disease Management Prompts New Solutions from Industry
Innovative services and new partnerships within disease and long-term care management represent exciting opportunities to enhance quality of life and reduce costs. Innovation is key as currently 80% of NHS costs are incurred in areas where these new approaches are applicable. Technology will play an important role, not in the form of million pound top-down projects, but the use of cost effective, local or disease specific solutions. What is the vision for the future? Many of the emerging new delivery models have one thing in common, they are focussed on keeping the patient or ‘service user’ at home. At one end of the spectrum you have partnerships between PCTs, pharma and private care providers that deliver complex disease management in areas such as diabetes, cardiovascular and cancer. According to the DoH, this ‘self care’ or ‘home care’ approach can significantly improve both quality of life and generate cost savings. It estimates that £200 invested in every individual with a long-term condition results in savings of double that amount. On the other end of the spectrum, but equally focussed on the benefits of ‘home delivery’ is social and elderly care. Remote case management The ‘new world’ of health and social care can learn valuable lessons from remote case management models used in the world of insurance-led rehabilitation and corporate healthcare. Both of these sectors have seen a pronounced shift towards a remote coordination role and the use of partnerships and networks to deliver healthcare – either at home or locally to the service user. This shift has been driven by a combination of demonstrated outcome effectiveness, significantly reduced costs and new attitudes to use of technology. Cost effective technology Technology has and continues to play a significant role in the development home delivery of healthcare. Today’s models would not be viable without the telephone and providers are increasingly using internet technologies to improve patient safety and reduce costs. So what is exciting on the technology front? A combination of near universal broadband access and reduced cost of sophisticated web-based applications is about to change the game. In the past, the upfront investment required for an integrated patient monitoring and case management system could easily have been measured in the millions of pounds with a 6 to 18 month implementation time line. A new Software-as-a-Service (SaaS) approach where powerful IT solutions are delivered over the Internet is in the process of dramatically reducing the ‘entry point’ for healthcare providers. In some cases, solution providers design and implement customised solutions with no upfront costs. The provider basically pays a monthly user fee depending on the number of users. This approach does not only significantly reduce the upfront costs but also reduces the IT project risk. The opportunity for healthcare providers The emerging low-cost SaaS models will impact the delivery of healthcare in two ways. Firstly, it provides an opportunity for smaller organisation or partnerships to deliver industrial-strength IT solutions at a fraction of the price. Secondly, it provides the opportunity to design highly customised and flexible care pathways. This combination is expected to have significant impact on how providers position themselves in a market where the contract cycles are getting shorter and shorter.
